Being in the healthcare profession means hectic schedules but this does not mean that your services will stop when your doors are closed. Being accessible to patients and other medical associates is one of the most important tasks involved in medical practitioner’s work life.
After serving your time in office or after the business hours it might get difficult to streamline all the aspects, especially considering the high volume of medical emergencies or turning up to every phone call. Many healthcare providers face these issues, it becomes quite a difficult task to confirm appointments or wait until other staff members respond to them during your busy hours. So it’s important for the doctors to get their communication right. An efficient Medical Answering Service takes care of this need by acting as a virtual receptionist to people who need assistance.
Thankfully, with the help of athenahealth medical software you no longer have to choose between the numbers of patients you have to follow up with and the level of personalized help you can offer. While taking up calls and responding to messages is the core service it provides but it can offer many benefits so that you can perform efficiently. You can simply tailor the software according to your needs so that your patients can get help when they need it, without waiting for long hours.
If you want to stay in sync with the actions taken by your internal staff, this cloud based athena medical software solution can simplify things at your medical office. Still not convinced? Here are a few reasons why using a medical answering service like athenahealth software could be the safest and most reliable option for you:
More Than Just Appointment Scheduling
As much as you’d like to answer each call immediately and handle emergency calls you also need to care about the patients who have already been there. Why risk sending your emergency calls to voicemail or unnecessarily depending on other staff to handle it when you can use athenahealth EMR software to keep you connected with medical staff and patients 24/7. This cloud based software is designed to meet your needs while delivering exceptional networking experience to your patients and staff.
Ease of Handling Patients
Efficient operation will help you decrease the time your patients spend waiting during appointments. You will be able to answer calls and queries round the clock during any circumstances.
An answering service can handle a higher call volume, your patients will have peace of mind knowing that someone will always be there on the other end to help and the cost will substantially decrease. This dedicated software will help you have accurate notes at hand which can help to quickly follow-up on your patients and remind them of their further appointments.
Based on your customizations the calls are carefully screened and redirected to the medical professional if the call is urgent instead of being placed on hold.
Keeping Records
Every medical clinic has their own processes and requirements. So it will be beneficial if you use an answering service that uses customized scripts and uses an advanced software to upload all data to your system. When dealing with data and information as sensitive as medical records, it’s important to use HIPAA compliant encrypted messaging and call taking procedures to keep your health practice to keep all private patient data safe. All calls made through answering service are recorded and time stamped, with detailed call reports available when needed with accurate and irrefutable records.
Electronic Medical Records (EMR)
With the help of a reliable EMR software you can easily access the online calendar for your ease. You can schedule, change or cancel appointments for the patients and these updates can be made available in fraction of seconds to the doctors and other staff members.
No comments:
Post a Comment